At tinytottown.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Return Eligibility
- Customers may request a return within 30 days of receiving their order.
- Returned items must be unused, unwashed, undamaged, and returned in their original packaging with all included accessories and documentation.
- Proof of purchase or order confirmation is required for all return requests.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products that have been used, altered, or damaged by the customer.
- Items missing original packaging or components.
- Final-sale, clearance, or promotional items where prohibited by applicable law.
- Personalized or custom-made products.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. We may request photos of the product and packaging to assist with the resolution process.
Return Shipping Costs
- If the return is due to a product defect, damage during transit, or an error on our part, tinytottown.shop will cover the return shipping costs.
- If the return is for any other reason, including change of mind or ordering the wrong item, the customer is responsible for the return shipping costs.
Refund Process
- Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
- Approved refunds will be issued to the original payment method used for the purchase.
- Refunds are typically credited within 3 business days after approval.
Partial Refunds
In certain situations, partial refunds may be granted if returned items show signs of use, are missing parts not caused by our error, or are returned in a condition that reduces their resale value.
Order Cancellations
Orders may be canceled before they are shipped. Once an order has been dispatched, customers must follow the standard return procedure after receiving the package.
Contact Us
For questions regarding returns or refunds, please contact our customer support team using the contact information provided on our website. We are committed to resolving refund requests fairly and efficiently.
Clearance Sale Notice
As a result of prolonged financial losses and increasing operational expenses, we have decided to significantly reduce our remaining inventory through a storewide clearance initiative. Many products are being offered at deeply discounted prices while supplies last. Stock levels are limited, and some products may not be restocked once sold out. We sincerely appreciate the continued support of our customers during this inventory liquidation period.